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  1. Jira Service Management Data Center
  2. JSDSERVER-4926

Add Internal comment labels for internal comment notifications

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    • Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      At the moment, it is not possible to distinguish between internal or customer facing comment notifications.

      Suggested Solution

      Add a label to the notification to allow the notification receiver to distinguish internal comments from public comments

      Why this is important

      For an organization which receives a large number of requests and would like to have a way to distinguish between internal and public comments in order to better triage the notifications, they receive from the Jira Service Desk.

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              Unassigned Unassigned
              nmohdkhalid Nabil
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              Dates

                Created:
                Updated:

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