Is there any solution for cloud hosted instances? This issues seems to have been around for years.

I'm glad it is now working for you Thai!

Just a note to all... please disable / enable our plugin if you have the latest version of Jira Service Desk.

Thank you,

Kelly

Thanks Kelly,

after disable and re-enable. It works perfectly.

I had even restarted the server, but no thing happens. This is surprised.

Thanks a lot again. 

Hi Oscar,

Sorry for the delay in replying... what version are you running of service desk, how many users and what are your server specs.

I haven't had any other reports I'm aware of slowing down the instance... I run the same plugin on my service desk and don't notice any problems.

Thank you,
Kelly

Hi Thai,

Sorry for the delay, you have a newer version of Jira, all you need to do now is disable / enable the plugin and it should work as expected.  It should work fine as we have tested this scenario.

Please let me know if you experience any other issues.

Thank you,

Kelly

Dear Kelly,

It's long time to see this issue again. Do you have any idea about my facing issue?

Thanks a lot,

Chuong

Thanks Kelly,

I'm using Jira 7.12.3 and the reply-to had been set properly.

You can see the "demo 8" that I had

https://ibb.co/vmHr8z3
https://ibb.co/BybmPYg

Hope that you can find something.

Chuong

Hi Thai,

I"m actually the owner of this plug-in and we use it every day... what is your use case and did you verify wherever you are sending this email that the reply-to is being properly set?

Also what version of Jira did you install?

We would be happy to take a look.

Thank you,

Kelly

Hi everyone,

I installed the plugin but it doesn't work like it saying. It still get the FROM address rather than REPLY-TO

Any experience?

Thanks,

Chuong

Hi Kelly

I installed the plugin but it slowed my Jira install to an unusable state. 

Thanks

Oscar