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  1. Jira Service Management Cloud
  2. JSDCLOUD-4920

Allow use of "Reply-To" for the Reporter Field

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

       

       

      Product update - Feb 17, 2025

      Just a quick update that this ticket has not made it on to our current roadmap because of higher impact features. It remains on our backlog for consideration.

      Regards,

      Ben Costello. Principal Product Manager JSM

       

       

      In Service Desk, when creating tickets through email, it will get the From address as the reporter for the ticket. However, in some cases, the user might want to use email web forms in order to have the case created. 

      This is a suggestion to have an option for Jira Service Desk to use the REPLY-TO address instead of the FROM address in the email header.

              1bbfd485bf63 Ben Costello
              gdecampos Giuliano C.
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                Created:
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