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  1. Jira Service Management Cloud
  2. JSDCLOUD-4920

Allow use of "Reply-To" for the Reporter Field

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      In Service Desk, when creating tickets through email, it will get the From address as the reporter for the ticket. However, in some cases, the user might want to use email web forms in order to have the case created. 

       

      This is a suggestion to have an option for Jira Service Desk to use the REPLY-TO address instead of the FROM address in the email header.

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          is duplicated by

          Suggestion - JRACLOUD-15689 Set Reply-To field of email notifications from JIRA to the reporter of the issue or the author of a change

          • Closed
          is related to

          Suggestion - JSDSERVER-4920 Allow use of "Reply-To" for the Reporter Field

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          mentioned in

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              d7c36792fcf8 Manpreet Singh
              gdecampos Giuliano C.
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                Created:
                Updated: