Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-4920

Allow use of "Reply-To" for the Reporter Field

XMLWordPrintable

    • 33
    • 15

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      In Service Desk, when creating tickets through email, it will get the From address as the reporter for the ticket. However, in some cases, the user might want to use email web forms in order to have the case created. 

       

      This is a suggestion to have an option for Jira Service Desk to use the REPLY-TO address instead of the FROM address in the email header.

            d7c36792fcf8 Manpreet Singh (Inactive)
            gdecampos Giuliano C.
            Votes:
            170 Vote for this issue
            Watchers:
            122 Start watching this issue

              Created:
              Updated: