Allow use of "Reply-To" for the Reporter Field

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

       

       

      Product update - Feb 17, 2025

      Just a quick update that this ticket has not made it on to our current roadmap because of higher impact features. It remains on our backlog for consideration.

      Regards,

      Ben Costello. Principal Product Manager JSM

       

       

      In Service Desk, when creating tickets through email, it will get the From address as the reporter for the ticket. However, in some cases, the user might want to use email web forms in order to have the case created. 

      This is a suggestion to have an option for Jira Service Desk to use the REPLY-TO address instead of the FROM address in the email header.

            Assignee:
            Vansh V Singh
            Reporter:
            Giuliano C.
            Votes:
            194 Vote for this issue
            Watchers:
            141 Start watching this issue

              Created:
              Updated: