Allow use of "Reply-To" for the Reporter Field

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: Email - Outgoing
    • 2
    • 8

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In Service Desk, when creating tickets through email, it will get the From address as the reporter for the ticket. However, in some cases, the user might want to use email web forms in order to have the case created. 

       

      This is a suggestion to have an option for Jira Service Desk to use the REPLY-TO address instead of the FROM address in the email header.

            Assignee:
            Unassigned
            Reporter:
            Giuliano C.
            Votes:
            65 Vote for this issue
            Watchers:
            40 Start watching this issue

              Created:
              Updated: