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  1. Jira Service Management Data Center
  2. JSDSERVER-4920

Allow use of "Reply-To" for the Reporter Field

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Email - Outgoing
    • 2
    • 8
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In Service Desk, when creating tickets through email, it will get the From address as the reporter for the ticket. However, in some cases, the user might want to use email web forms in order to have the case created. 

       

      This is a suggestion to have an option for Jira Service Desk to use the REPLY-TO address instead of the FROM address in the email header.

          Form Name

            [JSDSERVER-4920] Allow use of "Reply-To" for the Reporter Field

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              Unassigned Unassigned
              gdecampos Giuliano C.
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                Created:
                Updated: