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Details

Type: Bug
Resolution: Unresolved
Priority: Low
Fix Version/s: None
Affects Version/s: 3.2.6, 3.3.2, 3.16.6
Component/s: Internationalization, SLA
Labels:
- affects-server
- cqt

Support reference count:
2
Symptom Severity:
Severity 2 - Major
UIS:
5
Bug Fix Policy:
View Atlassian Server bug fix policy

Description

Summary

When a decimal number is entered in SLA goal, and user has changed UI language to "French", an exception will be thrown when accessing the SLA setting page and SLA metric will be missing for the newly created issue.

Steps to Reproduce

Create a Basic Service Desk project
Create a "Number field" custom field called "test_nf"
Modify the default "Time to resolution" SLA metric by adding a new goal with :
- JQL : test_nf < 10.5
- Goal : 50m
- Calendar : 24/7 Calendar (Default)
After saving the "Time to resolution" metric, goto user profile and change the Language Preference to French
Go back to Project settings > SLAs

Expected Results

SLA setting page loaded correctly.

Actual Results

SLA setting page keeps loading and the below exception is thrown in the log file:

2017-03-07 11:18:12,480 http-nio-8080-exec-1 ERROR admin 678x2601x1 1xdz9v7 0:0:0:0:0:0:0:1 /rest/servicedesk/1/servicedesk/agent/DDD/sla/metrics [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: '10.5' est un nombre invalide
com.atlassian.jira.issue.customfields.impl.FieldValidationException: '10.5' est un nombre invalide
	at com.atlassian.jira.issue.customfields.converters.DoubleConverterImpl.getDouble(DoubleConverterImpl.java:87)
	at com.atlassian.jira.jql.query.AbstractNumberOperatorQueryFactory.getIndexValues(AbstractNumberOperatorQueryFactory.java:33)
	at com.atlassian.jira.jql.query.NumberRelationalQueryFactory.createQueryForSingleValue(NumberRelationalQueryFactory.java:49)
	at com.atlassian.jira.jql.query.GenericClauseQueryFactory.getQuery(GenericClauseQueryFactory.java:59)
	at com.atlassian.jira.jql.query.NumberCustomFieldClauseQueryFactory.getQuery(NumberCustomFieldClauseQueryFactory.java:29)
	at com.atlassian.jira.jql.query.ContextAwareQueryVisitor.visit(ContextAwareQueryVisitor.java:97)
	at com.atlassian.jira.jql.query.ContextAwareQueryVisitor.visit(ContextAwareQueryVisitor.java:25)
	at com.atlassian.query.clause.TerminalClauseImpl.accept(TerminalClauseImpl.java:143)
	at com.atlassian.jira.jql.query.ContextAwareQueryVisitor.visit(ContextAwareQueryVisitor.java:55)
	at com.atlassian.jira.jql.query.ContextAwareQueryVisitor.visit(ContextAwareQueryVisitor.java:25)
	at com.atlassian.query.clause.AndClause.accept(AndClause.java:28)
	at com.atlassian.jira.jql.query.QueryVisitor.createQuery(QueryVisitor.java:51)
	at com.atlassian.jira.jql.query.DefaultLuceneQueryBuilder.createLuceneQuery(DefaultLuceneQueryBuilder.java:29)
	at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:231)
	at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:130)
	... 2 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
	at com.sun.proxy.$Proxy204.search(Unknown Source)
	... 2 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)
	at com.sun.proxy.$Proxy3113.search(Unknown Source)
	at com.atlassian.pocketknife.internal.search.issue.service.IssueDataServiceImpl.findImpl(IssueDataServiceImpl.java:125)
	at com.atlassian.pocketknife.internal.search.issue.service.IssueDataServiceImpl.find(IssueDataServiceImpl.java:65)
	at com.atlassian.servicedesk.internal.sla.goal.GoalStatisticsServiceImpl.getAllRelevantIssues(GoalStatisticsServiceImpl.java:124)
	at com.atlassian.servicedesk.internal.sla.goal.GoalStatisticsServiceImpl.getGoalSuccessStatistics(GoalStatisticsServiceImpl.java:79)
	at com.atlassian.servicedesk.internal.rest.sla.agentview.ServiceDeskSlaHelper.toTimeMetricResponse(ServiceDeskSlaHelper.java:126)
	at com.atlassian.servicedesk.internal.rest.sla.agentview.ServiceDeskSlaHelper.lambda$toTimeMetricEntries$1(ServiceDeskSlaHelper.java:120)
	at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:193)
	at java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1374)
	at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)
	at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)
	at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)
	at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
	at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:499)
	at com.atlassian.servicedesk.internal.rest.sla.agentview.ServiceDeskSlaHelper.toTimeMetricEntries(ServiceDeskSlaHelper.java:122)
	at com.atlassian.servicedesk.internal.rest.sla.agentview.ServiceDeskSlaHelper.getTimeMetrics(ServiceDeskSlaHelper.java:115)
	at com.atlassian.servicedesk.internal.rest.sla.agentview.ServiceDeskSlaHelper.getMetricParams(ServiceDeskSlaHelper.java:102)
	at com.atlassian.servicedesk.internal.rest.sla.agentview.ServiceDeskSlaResource.lambda$getMetricsConfiguration$2(ServiceDeskSlaResource.java:71)
	at com.atlassian.pocketknife.step.EitherStep3.lambda$null$0(EitherStep3.java:26)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:870)
	at io.atlassian.fugue.Either.flatMap(Either.java:230)
	at com.atlassian.pocketknife.step.EitherStep3.lambda$null$1(EitherStep3.java:26)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:870)
	at io.atlassian.fugue.Either.flatMap(Either.java:230)
	at com.atlassian.pocketknife.step.EitherStep3.lambda$then$2(EitherStep3.java:25)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:870)
	at io.atlassian.fugue.Either.flatMap(Either.java:230)
	at com.atlassian.pocketknife.step.EitherStep3.then(EitherStep3.java:24)
	at com.atlassian.servicedesk.internal.rest.sla.agentview.ServiceDeskSlaResource.getMetricsConfiguration(ServiceDeskSlaResource.java:71)
	... 3 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	... 19 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
	... 1 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
	... 32 filtered
	at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
	... 4 filtered
	at com.atlassian.servicedesk.internal.web.UrlOperationalStatusCheckFilter.doFilterWhenLicensed(UrlOperationalStatusCheckFilter.java:38)
	at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilter(OperationalStatusAwareHttpFilter.java:27)
	... 4 filtered
	at com.atlassian.servicedesk.internal.web.PopulateEyeballForRestFilter.doFilterWhenLicensed(PopulateEyeballForRestFilter.java:36)
	at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilter(OperationalStatusAwareHttpFilter.java:27)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 53 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:80)
	... 1 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:78)
	... 16 filtered
	at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
	... 20 filtered
	at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
	... 5 filtered
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
	at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:139)
	at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:92)
	at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:64)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
	... 4 filtered
	at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 4 filtered
	at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
	... 29 filtered
	at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
	... 28 filtered
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:745)

If a customer has set his/her UI language to any other Language but English, then SLA metric will be missing for the tickets raised by this customer.

Workaround

No workaround apart from using English as UI language

Attachments

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22/Nov/2019 1:31 AM

Issue Links

is resolved by

JRASERVER-70847 Shared filters are not working when the JQL contains decimal numbers and user profile set other than English

Gathering Impact

Under certain SLA goals, changing UI language to French causes error in SLA

Details

Description

Summary

Steps to Reproduce

Expected Results

Actual Results

Workaround

Attachments

Attachments

Issue Links

Activity

People

Dates

Backbone Issue Sync