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  1. Jira Service Management Data Center
  2. JSDSERVER-4882

SLA calendar get automatically set to "24/7 Calendar" when editing goal

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 3.5.1
    • 3.3.1
    • SLA

      Summary

      When trying to edit a SLA goal, the calendar is set to "24/7 Calendar" automatically when user click on the goal.

      Steps to Reproduce

      1. Create a Basic Service Desk project
      2. Navigate to Project settings > SLAs
      3. Edit "Time to resolution" SLA
      4. Modify the "priority = Highest" rule by changing its goal
      5. Modify the "All remaining issues" rule by changing its goal
      6. Now go back and try to modify "priority = Highest" rule again (see the screencast below)
        2017-03-02_17-28-33.mp4

      Expected Results

      The Calendar of the "priority = Highest" rule remains in "Sample 9-5 Calendar"

      Actual Results

      The Calendar of the "priority = Highest" rule gets changed to "24/7 Calendar"

        1. 2017-03-02_17-28-33.mp4
          1.96 MB

            [JSDSERVER-4882] SLA calendar get automatically set to "24/7 Calendar" when editing goal

            No work has yet been logged on this issue.

              desingh Deeksha Singh (Inactive)
              cmao Chen Mao (Inactive)
              Affected customers:
              0 This affects my team
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                Created:
                Updated:
                Resolved: