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  1. Jira Service Management Data Center
  2. JSDSERVER-4882

SLA calendar get automatically set to "24/7 Calendar" when editing goal

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 3.5.1
    • 3.3.1
    • SLA

      Summary

      When trying to edit a SLA goal, the calendar is set to "24/7 Calendar" automatically when user click on the goal.

      Steps to Reproduce

      1. Create a Basic Service Desk project
      2. Navigate to Project settings > SLAs
      3. Edit "Time to resolution" SLA
      4. Modify the "priority = Highest" rule by changing its goal
      5. Modify the "All remaining issues" rule by changing its goal
      6. Now go back and try to modify "priority = Highest" rule again (see the screencast below)
        2017-03-02_17-28-33.mp4

      Expected Results

      The Calendar of the "priority = Highest" rule remains in "Sample 9-5 Calendar"

      Actual Results

      The Calendar of the "priority = Highest" rule gets changed to "24/7 Calendar"

        1. 2017-03-02_17-28-33.mp4
          1.96 MB
          Chen Mao

            [JSDSERVER-4882] SLA calendar get automatically set to "24/7 Calendar" when editing goal

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305106 ] New: JAC Bug Workflow v3 [ 3126252 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Matthew McMahon (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Awaiting Release [ 11372 ] New: Done [ 10044 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059033 ] New: JSD Bug Workflow v5 - TEMP [ 2305106 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056422 ] New: JSD Bug Workflow v5 [ 2059033 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955677 ] New: JSD Bug Workflow v5 - TEMP [ 2056422 ]
            Matthew McMahon (Inactive) made changes -
            Assignee Original: Matthew McMahon [ mmcmahon ] New: Deeksha Singh [ desingh ]
            Matthew McMahon (Inactive) made changes -
            Status Original: In Progress [ 3 ] New: Awaiting Release [ 11372 ]
            Matthew McMahon (Inactive) made changes -
            Assignee New: Matthew McMahon [ mmcmahon ]
            Status Original: To Do [ 10071 ] New: In Progress [ 3 ]
            Matthew McMahon (Inactive) made changes -
            Status Original: Untriaged [ 11672 ] New: To Do [ 10071 ]

              desingh Deeksha Singh (Inactive)
              cmao Chen Mao (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: