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Bug
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Resolution: Fixed
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Low
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3.3.0, 3.3.1, 3.5.0
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Severity 3 - Minor
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0
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NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Summary
In a Service Desk project, when Who can customers share requests with? is set to Any customer, by typing an email address, customer need to type the email address with exactly the same case as stored in JIRA in order to share with that customer.
Environment
- JSD 3.3.x
Steps to Reproduce
- Create a Service Desk project
- Create two SD customer : customerA and customerB with email address "tEStAccount@localhost.com"
- Make sure the Customer permissions has been set as following:
- Login to customer portal with customerA and raise a new ticket.
- Try to share the ticket with customerB by entering the email address (in lower case) "testaccount@localhost.com"
Expected Results
customerB is added as request participant of the ticket
Actual Results
The below error is shown :
Note: The error may quickly disappear due to JSDSERVER-5516
Notes
- If customerA enters the email address with the exact case, then customerB can be added as request participant without any problem.
- This issue cannot be reproduced in a JSD 3.2 instance.
Workaround
Set Who can customers share requests with? to Any customer or organization, by searching in this project so that when user types email address JSD will auto-complete the input.
- is duplicated by
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- Closed
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![[JIRA Server (Bulldog)]](/images/icons/generic_link_16.png "[JIRA Server (Bulldog)]")
JSDS-1537
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- relates to
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- Closed
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JSDS-2570
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(1 mentioned in)
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-4868] Email address becomes case sensitive when sharing ticket with other customer since JSD 3.3.0
| Fixed in Enterprise Release/s | New: [Download 3.9|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html] |
| Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2304007 ] | New: JAC Bug Workflow v3 [ 3126632 ] |
| Status | Original: Done [ 10044 ] | New: Closed [ 6 ] |
| Fix Version/s | New: 3.9.8 [ 81104 ] |
| Symptom Severity | Original: Minor [ 14432 ] | New: Severity 3 - Minor [ 15832 ] |
| Remote Link | New: This issue links to "JSDS-2570 (Bulldog)" [ 379065 ] |
| Description |
Original:
{panel:bgColor=#e7f4fa} *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-4868]. {panel} h3. Summary In a Service Desk project, when *Who can customers share requests with?* is set to *Any customer, by typing an email address*, customer need to type the email address with exactly the same case as stored in JIRA in order to share with that customer. h3. Environment * JSD 3.3.x h3. Steps to Reproduce # Create a Service Desk project # Create two SD customer : customerA and customerB with email address "tEStAccount@localhost.com" # Make sure the *Customer permissions* has been set as following: !2017-02-28_customer-permissions.png|thumbnail! # Login to customer portal with customerA and raise a new ticket. # Try to share the ticket with customerB by entering the email address (in lower case) "testaccount@localhost.com" h3. Expected Results customerB is added as request participant of the ticket h3. Actual Results The below error is shown : !2017-02-28_share-error.png|thumbnail! h3. Notes * If customerA enters the email address with the exact case, then customerB can be added as request participant without any problem. * This issue cannot be reproduced in a JSD 3.2 instance. h3.Workaround Set *Who can customers share requests with?* to *Any customer or organization, by searching in this project* so that when user types email address JSD will auto-complete the input. |
New:
{panel:bgColor=#e7f4fa}
*NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-4868]. {panel} h3. Summary In a Service Desk project, when *Who can customers share requests with?* is set to *Any customer, by typing an email address*, customer need to type the email address with exactly the same case as stored in JIRA in order to share with that customer. h3. Environment * JSD 3.3.x h3. Steps to Reproduce # Create a Service Desk project # Create two SD customer : customerA and customerB with email address "tEStAccount@localhost.com" # Make sure the *Customer permissions* has been set as following: !2017-02-28_customer-permissions.png|thumbnail! # Login to customer portal with customerA and raise a new ticket. # Try to share the ticket with customerB by entering the email address (in lower case) "testaccount@localhost.com" h3. Expected Results customerB is added as request participant of the ticket h3. Actual Results The below error is shown : !2017-02-28_share-error.png|thumbnail! Note: The error may quickly disappear due to h3. Notes * If customerA enters the email address with the exact case, then customerB can be added as request participant without any problem. * This issue cannot be reproduced in a JSD 3.2 instance. h3.Workaround Set *Who can customers share requests with?* to *Any customer or organization, by searching in this project* so that when user types email address JSD will auto-complete the input. |
| Labels | Original: affects-cloud affects-server warranty | New: affects-cloud affects-server bp76 warranty |
| Link |
New:
This issue is duplicated by |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Awaiting Release [ 11372 ] | New: Done [ 10044 ] |
| Remote Link | New: This issue links to "Page (Extranet)" [ 341681 ] |