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  1. Jira Service Management Data Center
  2. JSDSERVER-485

Notifications do not work for users with uppercase or special characters in the username

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      Steps to Reproduce:

      1. Create an user with an uppercase character in the user name.
      2. Log in with the new user.
      3. Create a Service Desk request.

      Expected Results:

      Service Desk sends a notification for the user as usual.

      Actual Results:

      Service Desk does not send any notifications for the reporter.

      Same problem happens for users with "special" characters, like '.' or '@'

            [JSDSERVER-485] Notifications do not work for users with uppercase or special characters in the username

              Unassigned Unassigned
              malmeida Marcus Silveira
              Affected customers:
              5 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: