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  1. Jira Service Management Data Center
  2. JSDSERVER-4856

Update "Enabling public signup and CAPTCHA" documentation

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Based on JSD-1316 ticket , instead of Captcha, we implemented the honeypot technique to prevent spam bots from creating accounts on the customer portal . And this information should be updated in Enabling public signup and CAPTCHA .

      Suggested Solution

      Update the Enabling public signup and CAPTCHA documentation about honeypot technique.

      Why this is important

      The information currently is confusing to the customer . So , it will be better to provide the detail information.

       

            [JSDSERVER-4856] Update "Enabling public signup and CAPTCHA" documentation

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Ishwinder Kaur added a comment - - edited
            Atlassian Update - 03 March 2025

            Hello,

            Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself.

            Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion has had very low engagement over the past four years, with no new watchers, votes, or comments. As a result, we're closing it for now.

            We understand that this suggestion might still be important to you. If you'd like to provide additional context or information about why it remains relevant, please contact our Technical Support team for assistance. We'll be happy to review your feedback.

            You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here.

            To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and our dashboards, which contain recently resolved issues, current work, and future plans.

            Kind regards,
            Jira Service Management Data Center

            Ishwinder Kaur added a comment - - edited Atlassian Update - 03 March 2025 Hello, Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself. Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion has had very low engagement over the past four years, with no new watchers, votes, or comments. As a result, we're closing it for now. We understand that this suggestion might still be important to you. If you'd like to provide additional context or information about why it remains relevant, please contact our Technical Support team for assistance. We'll be happy to review your feedback. You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here. To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and our dashboards, which contain recently resolved issues , current work, and future plans. Kind regards, Jira Service Management Data Center
            Ishwinder Kaur made changes -
            Labels Original: captcha needs-verification publicsignup New: captcha cleanup-seos-fy25 needs-verification publicsignup
            Charlie Marriott made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 524890 ]
            Charlie Marriott made changes -
            Status Original: Reviewing [ 11773 ] New: Gathering Interest [ 11772 ]
            Charlie Marriott made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 524890 ] New: This issue links to "Page (Confluence)" [ 524890 ]
            Charlie Marriott made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 524890 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011105 ] New: JAC Suggestion Workflow 3 [ 3650245 ]
            Michael Andreacchio made changes -
            Labels Original: captcha needs-verification publicsignup spam New: captcha needs-verification publicsignup
            tinaturner made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 424402 ]

              kbywater@atlassian.com Karen Bywater
              nroslan Atiqah Roslan
              Votes:
              3 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: