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  1. Jira Service Management Data Center
  2. JSDSERVER-4773

Automation rules to work with remote issue links

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When having multiple JIRA instances and you want to have your issue updated based on an remote linked issue, you want to receive a notification back in your original issue.

            [JSDSERVER-4773] Automation rules to work with remote issue links

            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 980974 ]

            Omar Rashid added a comment -

            Yes we have the following scenario which we can't account for in Jira cloud because the automaton rule doesn't support it 

            • If a remote link is created from qtest and if that remote link contains a certain url then we want to remove that remote link and put a comment on the story, if the story is in certain statuses

            so it would be great to see this implemented where we have a remote link created trigger with smart variables also available for remote links and their info such as url, name

            Omar Rashid added a comment - Yes we have the following scenario which we can't account for in Jira cloud because the automaton rule doesn't support it  If a remote link is created from qtest and if that remote link contains a certain url then we want to remove that remote link and put a comment on the story, if the story is in certain statuses so it would be great to see this implemented where we have a remote link created trigger with smart variables also available for remote links and their info such as url, name
            SET Analytics Bot made changes -
            UIS Original: 3 New: 2
            SET Analytics Bot made changes -
            UIS Original: 6 New: 3
            SET Analytics Bot made changes -
            UIS Original: 3 New: 6
            SET Analytics Bot made changes -
            UIS Original: 6 New: 3
            SET Analytics Bot made changes -
            UIS Original: 3 New: 6
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3

              Unassigned Unassigned
              5b8fbcaff108 Patrick van der Rijst
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                Created:
                Updated: