Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4761

Custom Automation SLA time remaining should be customizable

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • None
    • None
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It would be useful when the time for the "SLA time remaining" is customizable. Now the only option is to set it to 30min or 60min. For us it would be useful if you could set it to several hours or even days.

      The option to set the time individual should always be given.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-2003 Ability to define custom durations for SLA triggered events for automation rules

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-4761 Custom Automation SLA time remaining should be customizable

          • Closed

          Activity

            People

              Unassigned Unassigned
              4b8248fd77e5 Andreas Unterkirchner
              Votes:
              33 Vote for this issue
              Watchers:
              10 Start watching this issue

              Dates

                Created:
                Updated:

                Backbone Issue Sync