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  1. Jira Service Management Cloud
  2. JSDCLOUD-4761

Custom Automation SLA time remaining should be customizable

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    • Suggestion
    • Resolution: Duplicate
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      It would be useful when the time for the "SLA time remaining" is customizable. Now the only option is to set it to 30min or 60min. For us it would be useful if you could set it to several hours or even days.

      The option to set the time individual should always be given.

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          duplicates

          Suggestion - JSDCLOUD-12359 Improve SLA Threshold Breached trigger, e.g. ability to define custom durations for SLA triggered events, show only SLA from current project

          • Gathering Interest
          is duplicated by

          Suggestion - JSDCLOUD-12359 Improve SLA Threshold Breached trigger, e.g. ability to define custom durations for SLA triggered events, show only SLA from current project

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-4761 Custom Automation SLA time remaining should be customizable

          • Gathering Interest

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              Unassigned Unassigned
              4b8248fd77e5 Andreas Unterkirchner
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                Updated:
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