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Suggestion
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Resolution: Unresolved
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Currently, setting comment restriction on JIRA Service Desk does not provide a distinguish differentiation between internal comment, customer comment and agent comment. See below:
It would be great if there is an option to color the background of the comments based on the restriction. That will ease reviewing the comments at a glance.
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[JSDSERVER-4755] Ability to Set Background Color based on Comment Restriction
No joke. Will probably not be using Jira due to the lack of customization for internal use. Not being able to change/colour code the background on internal/external comments is a joke. It would prove invaluable to be able to go through a ticket to see who has replied/commented at a quick glance if we could configure backgrounds.
Just want to say our organization is looking for this functionality as well.
Justification - We are moving from ServiceNow to Jira. In SN, there is a "work notes" comment section and a "customer comments" section that work just like Jira's "share with customer" and "comment internally" functionality. SN is able to shade the background for each type so it's easy for IT to identify what comments were internal, and which ones were delivered externally.
While Jira does show the "reporter" and "internal" label next to each comment, we'd love it if we could customize a shaded background to further identify different comment types.
Thanks!
This has been in the wait-list for some time, and I believe this issue has to be a major concern.
The ease with each one can misinterpret a protected comment and respond to it openly can lead to a lot of confusion (at best), or cause some client relationship issue if not used carefully. If you have an ability to set a comment privacy - such comment should be clearly and distinctly marked.
I also think the lack of clear marking is why this feature might not be used that much, and therefor this ticket is not getting much traction.
Absolutely a must-have feature to distinguish between public and internal comments.
We are running JIRA Service Desk 3.16.0 & Jira Software 7.13.0
To my knowledge, no one has made any system changes, and I can not find anything in the Monitoring log, or an related settings.
Suddenly, our internal comments look like this ...
Hmm, I cannot upload a screen shot, but the internal comments now have a diagonal dark/light yellow background.
Absolutely must have!
Just a lock icon or a badge is easy to miss.
Ticket is only 6 years old. Atlassian policy seems to implement nothing under 10 year old ticket (from experience).
I read about a workaround using a custom script in Announcement Banner but cannot find it right now.