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  1. Jira Service Management Data Center
  2. JSDSERVER-4743

Webhook triggered by Issue Creation is not sent when JQL filter users SLA fields


      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.


      Webhook based on JQL does not trigger when SLA fields are used and the event set to fire the Webhook is the Issue creation event.

      Steps to Reproduce

      1. Create a SD project
      2. Set a webhook based in JQL like this:
        "Time to first response" = withinCalendarHours() and project = XYZ.

        Set so the webhook will be triggered in the creation issue event.

      Expected Results

      The webhook is fired when an issue is created in the service desk if during the working hours in the calendar applied.

      Actual Results

      The webhook is never fired.


      No workaround, but the user may try to manipulate the date of issue creation in the JQL to meet its criteria:

      created > date and created < date

            mmcmahon Matthew McMahon (Inactive)
            aborzzatto Andre Borzzatto
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