Webhook based on JQL does not trigger when SLA fields are used and the event set to fire the Webhook is the Issue creation event.
- Create a SD project
- Set a webhook based in JQL like this:
Set so the webhook will be triggered in the creation issue event.
The webhook is fired when an issue is created in the service desk if during the working hours in the calendar applied.
The webhook is never fired.
No workaround, but the user may try to manipulate the date of issue creation in the JQL to meet its criteria: