NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Webhook based on JQL does not trigger when SLA fields are used and the event set to fire the Webhook is the Issue creation event.
Steps to Reproduce
- Create a SD project
- Set a webhook based in JQL like this:
"Time to first response" = withinCalendarHours() and project = XYZ.
Set so the webhook will be triggered in the creation issue event.
The webhook is fired when an issue is created in the service desk if during the working hours in the calendar applied.
The webhook is never fired.
No workaround, but the user may try to manipulate the date of issue creation in the JQL to meet its criteria:
created > date and created < date
JSDSERVER-5730 OffThreadEventJobRunner job execution threads wait for their turn in a very expensive way
JSDSERVER-5732 OffThreadEventJobRunner uses an unbounded ThreadPoolExecutor that can exhaust the DBCP
- relates to
JSDCLOUD-4743 Webhook based on JQL does not trigger when SLA fields are used
- Gathering Interest
- was cloned as