Details
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Suggestion
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Resolution: Timed out
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1
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2
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Description
Hi Everyone,
Thank you for previously raising this feature request and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.
Thank you again for providing valuable feedback to our team!
Anchal Chopra
Jira Service Management Cloud team
NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.
Summary
Webhook based on JQL does not trigger when SLA fields are used and the event set to fire the Webhook is the Issue creation event.
Environment
Cloud
Steps to Reproduce
- Create a SD project
- Set a webhook based in JQL like this:
"Time to first response" = withinCalendarHours() and project = XYZ.Set so the webhook will be triggered in the creation issue event.
Expected Results
The webhook is fired when an issue is created in the service desk if during the working hours in the calendar applied.
Actual Results
The webhook is never fired.
Workaround
No workaround, but the user may try to manipulate the date of issue creation in the JQL to meet its criteria:
created > date and created < date
Attachments
Issue Links
- is related to
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JSDSERVER-4743 Webhook triggered by Issue Creation is not sent when JQL filter users SLA fields
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- Closed
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JSMDC-517 Loading...