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  1. Jira Service Management Data Center
  2. JSDSERVER-4714

Using http://jira/jira breaks Queues and Reports in Service Desk view

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      Summary

      Strange but true, if you use http://jira/jira as JIRA's base URL the Service Desk views for Queues and Reports fails to render

      Steps to Reproduce

      1. Configure base URL as http://jira/jira
      2. Navigate to a service desk project, for example: http://jira/jira/browse/TEST
      3. Select Queues, http://jira/jira/projects/TEST/queues
      4. Select Reports, http://jira/jira/projects/TEST/reports

      Expected Results

      Queues and Reports loads

      Actual Results

      Queues and Reports fail to load

      Notes

      • sd-har-files.zip - HAR files captured of Queues and Reports links failing to load. Also includes Customers link which loads as expected
      • No other problems occur within JIRA when using http://jira/jira

      Workaround

      Use a fully qualified domain name

        1. sd-har-files.zip
          7.88 MB

          Form Name

            [JSDSERVER-4714] Using http://jira/jira breaks Queues and Reports in Service Desk view

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305198 ] New: JAC Bug Workflow v3 [ 3126119 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Critical [ 14430 ] New: Severity 1 - Critical [ 15830 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059137 ] New: JSD Bug Workflow v5 - TEMP [ 2305198 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056537 ] New: JSD Bug Workflow v5 [ 2059137 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955137 ] New: JSD Bug Workflow v5 - TEMP [ 2056537 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1642712 ] New: JSD Bug Workflow v5 [ 1955137 ]
            Matthew McMahon (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Done [ 10044 ]
            Lachlan G (Inactive) made changes -
            Fix Version/s New: 3.3.2 [ 66383 ]
            Lachlan G (Inactive) made changes -
            Assignee Original: Lachlan G [ lgoodhewcook ] New: Deeksha Singh [ desingh ]
            Lachlan G (Inactive) made changes -
            Assignee Original: Deeksha Singh [ desingh ] New: Lachlan G [ lgoodhewcook ]
            Status Original: To Do [ 10071 ] New: In Progress [ 3 ]

              desingh Deeksha Singh (Inactive)
              jcurry Jeff Curry
              Affected customers:
              1 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: