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Suggestion
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Resolution: Unresolved
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16
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28
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
It would be nice if there was an option to create a linked issue as part of an automation rule.
- is duplicated by
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- Closed
- is related to
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- Gathering Interest
- relates to
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- Closed
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[JSDSERVER-4673] Create Linked Issue Automation Rule
Hello everyone!
I am not sure when or if they will decide to make this functionality with JIRA Service Desk. However, my team has been using script runner for automating tickets to be created in different service desks based on a custom field.
I know an add-on isn't ideal. We've found tremendous value in the scriptrunner add on for different functionalities.
This was a key feature on my Jira cloud, this seriously slows us down now we migrated to server...
Please bring this feature over
Seriously Atlassian, its 2019 and this request hasn't been solved since 2017? When you decided to separate out both Software and Service Desk, you should have given this functionality out of the box. Why should I pay for a plugin after paying you for an enterprise license separately for Software and Service Desk?
Seriously Atlassian, its 2019 and this request hasn't been solved since 2017? When you decided to separate out both Software and Service Desk, you should have given this functionality out of the box. Why should I pay for a plugin after paying you for an enterprise license separately for Software and Service Desk?
We are really need that feature for ours Jira SD and Jira SW connection (standalone).
Ah yes. @robert.aspinall - sorry I forgot to include that. I updated my comment.
For people that want an alternative, I have tested this both for Clone and Create issue actions (Jira server, 7.11.2 and latest version of Automation for Jira (Unfortunately, the lite free version doesn't support it))
Set whatever fields you want. Under "More options" you can do this:
{
"update": {
"issuelinks": [
{
"add": {
"type": {
"name": "Issue split"
},
"inwardIssue": {
"key": "{{issue.key}}"
}
}
}
]
}
}
Hopefully this helps someone looking at this!
P.S. In my experience - Jira normally doesn't build new features that overlap with functionality from plugins (it would discourage people to build plugins). With that being said, cloud does support something similar (creating a Jira issue) where JSD Server does not (so anything is possible).
I really need this feature. We are striving for a lot of automation in our service desk implementation, and this omission is making it hard to create our planned automations.
This is a must-have function in my opinion, please make it available for the server version too
Why is the Link automation rule included in the server Version? It would make sense to be able to create linked issues through automation that way we can use the Link automation rule. Just doesn't make sense that I have to manually link the issues to be able to use the rule
The lack of this feature on JSD Server is a major obstacle for us to move away from our current ITSM-solution and integrate our IT Service Desk in the rest of our Atlassian eco-system.
The absence of this 1 feature from Server is beyond infuriating. All the automation THEN options are identical, with the exception to the Create Issue function. Of course that's the one feature I needed.
We are using Jira service desk server. We want this feature asap. will be a great help if we can get this feature. we have enterprise license. Thanks
Incredible this feature doesn't exist in Data Center but does on Cloud. Unless you buy an Atlassian add-on to fix an Atlassian problem I guess you are out of luck. If I'm ever in the position to direct our customer away from Jira products you can be sure I will! This is only about 1 out of a dozen basic features I've needed that don't work OOB, I mean, come on Atlassian.