Disable invitation email when assigning customer to organization

XMLWordPrintable

    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: None
    • 3
    • 8

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      JIRA Service Desk: 3.3.0 

      Problem when allocating existing customer to organization. 

      All our users are already defined in JSD via AD sync. When we allocate users to organization in JSD, an invitation is sent to the staff. Following the link asks them to sign up to the service desk. (They are existing users, and causes significant confusion). 

       

      (Tried to search for existing open tickets on this but havent found any. Please close ticket if this issue is already logged)

       

            Assignee:
            Unassigned
            Reporter:
            IT Department
            Votes:
            131 Vote for this issue
            Watchers:
            56 Start watching this issue

              Created:
              Updated: