Details
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Suggestion
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Resolution: Unresolved
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None
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4
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4
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
Admins would like to prevent the following customer invitation e-mails going out when adding customers to an organization in Service Desk:
Hi,
<User> has invited you to the <Service Desk Project> portal!
Visit the portal to raise requests and get help.
Suggested Solution
Add the 'Service Desk invitation' notification to the Customer notifications that admins can edit/disable.
Why this is important
Some admins like to populate organizations ahead of time and don't necessarily want those e-mail notifications going out.
Attachments
Issue Links
- relates to
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JSDCLOUD-4584 As an admin I want to be able to disable the invitation e-mails from Service Desk
- Closed
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JSDSERVER-4641 Disable invitation email when assigning customer to organization
- Gathering Interest
- mentioned in
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