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  1. Jira Service Management Data Center
  2. JSDSERVER-4584

As an admin I want to be able to disable the invitation e-mails from Service Desk

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Admins would like to prevent the following customer invitation e-mails going out when adding customers to an organization in Service Desk:

      Hi,

      <User> has invited you to the <Service Desk Project> portal!
      Visit the portal to raise requests and get help.

      Suggested Solution

      Add the 'Service Desk invitation' notification to the Customer notifications that admins can edit/disable.

      Why this is important

      Some admins like to populate organizations ahead of time and don't necessarily want those e-mail notifications going out.

          Form Name

            [JSDSERVER-4584] As an admin I want to be able to disable the invitation e-mails from Service Desk

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              Unassigned Unassigned
              hbui Houston B.
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                Created:
                Updated: