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  1. Jira Service Management Data Center
  2. JSDSERVER-4627

Allow JIRA ServiceDesk to Identify an Email is a group mail

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Issue Summary

      When a user sends an email and adds a group email in the TO or CC fields, JIRA sends out an email to all users in the group email via the mailing list but should anyone of them click on the create link, they get associated with the email and other members would no longer be able to reply or have their replies considered as new tickets.

      Feature Request
      1. Allow JIRA recognize that an email is a mailing list.
      2. Create an individual account for all members of the mailing list.

            [JSDSERVER-4627] Allow JIRA ServiceDesk to Identify an Email is a group mail

            Alex Cooksey (Inactive) made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011644 ] New: JAC Suggestion Workflow 3 [ 3649142 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664817 ] New: JAC Suggestion Workflow [ 3011644 ]
            SET Analytics Bot made changes -
            Support reference count New: 3
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325291 ] New: Confluence Workflow - Public Facing v4 [ 2664817 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            SET Analytics Bot made changes -
            UIS New: 2
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053253 ] New: JSD Suggestion Workflow - TEMP [ 2325291 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048302 ] New: JSD Suggestion Workflow [ 2053253 ]

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: