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Suggestion
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Resolution: Low Engagement
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3
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Issue Summary
When a user sends an email and adds a group email in the TO or CC fields, JIRA sends out an email to all users in the group email via the mailing list but should anyone of them click on the create link, they get associated with the email and other members would no longer be able to reply or have their replies considered as new tickets.
Feature Request
- Allow JIRA recognize that an email is a mailing list.
- Create an individual account for all members of the mailing list.
- relates to
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JSDCLOUD-4627 Allow JIRA ServiceDesk to Identify an Email is a group mail
- Closed
Hi,
Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.
This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).
We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.
To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.
Regards,
Jira Service Management, Server & Data Center