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  1. Jira Service Management Data Center
  2. JSDSERVER-4627

Allow JIRA ServiceDesk to Identify an Email is a group mail

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    • Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Issue Summary

      When a user sends an email and adds a group email in the TO or CC fields, JIRA sends out an email to all users in the group email via the mailing list but should anyone of them click on the create link, they get associated with the email and other members would no longer be able to reply or have their replies considered as new tickets.

      Feature Request
      1. Allow JIRA recognize that an email is a mailing list.
      2. Create an individual account for all members of the mailing list.

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          relates to

          Suggestion - JSDCLOUD-4627 Allow JIRA ServiceDesk to Identify an Email is a group mail

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              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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