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  1. Jira Service Management Cloud
  2. JSDCLOUD-4627

Allow JIRA ServiceDesk to Identify an Email is a group mail

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JSDCLOUD-10176 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Lucas Silva
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Issue Summary

      When a user sends an email and adds a group email in the TO or CC fields, JIRA sends out an email to all users in the group email via the mailing list but should anyone of them click on the create link, they get associated with the email and other members would no longer be able to reply or have their replies considered as new tickets.

      Feature Request
      1. Allow JIRA recognize that an email is a mailing list.
      2. Create an individual account for all members of the mailing list.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-10176 Adding the "external watchers" or "CC" field if you will

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-4627 Allow JIRA ServiceDesk to Identify an Email is a group mail

          • Closed

          Activity

            People

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
              Votes:
              15 Vote for this issue
              Watchers:
              20 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: