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Bug
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Resolution: Fixed
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Low
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3.2.6
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Severity 3 - Minor
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1
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Summary
When searching for issues using "Customer Request Type" or editing a condition in an Automation rule using "Customer Request Type", the result turns into non-user friendly characters.
Steps to Reproduce
- Create a Service Desk project (or navigate to an existing one)
- Go into the Service Desk project settings
- Create a Request Type - > <give it a name>
- Go to issue navigator -> search for issues (Customer Request type = <given name>).
- And also try to search for it under the Automation Rule by editing a condition.
Expected Result
- The search should return the actual Request Type name
Actual Result
- The request type is returned in the following format:
- When searching from Issue Navigator using this as an example -> "Customer Request Type" = help and support
- When editing an automation rule using the same JQL query -> "Customer Request Type" = help and support
- When searching from Issue Navigator using this as an example -> "Customer Request Type" = help and support
Workaround
No current known workaround
Observations
In previous versions of ServiceDesk (3.0.x), searching for Request Type was done using this format -> "project-key/lowercased-form-requesttype-title-hyphenated", however in later versions (3.2.x) an Autocomplete function was introduced when searching for Request Types after which I believe this issue started happening
| Form Name | |||||||||||
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