Summary

When searching for issues using "Customer Request Type" or editing a condition in an Automation rule using "Customer Request Type", the result turns into non-user friendly characters.

Steps to Reproduce

1. Create a Service Desk project (or navigate to an existing one)
2. Go into the Service Desk project settings
3. Create a Request Type - > <give it a name>
4. Go to issue navigator -> search for issues (Customer Request type = <given name>).
5. And also try to search for it under the Automation Rule by editing a condition.

Expected Result

1. The search should return the actual Request Type name

Actual Result

1. The request type is returned in the following format:
   • When searching from Issue Navigator using this as an example -> "Customer Request Type" = help and support
     
   • When editing an automation rule using the same JQL query -> "Customer Request Type" = help and support
     

Workaround

No current known workaround

Observations

In previous versions of ServiceDesk (3.0.x), searching for Request Type was done using this format -> "project-key/lowercased-form-requesttype-title-hyphenated", however in later versions (3.2.x) an Autocomplete function was introduced when searching for Request Types after which I believe this issue started happening