Ability to disable/enable the 'Share with customer' button

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: None
    • 15
    • 36

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      There are use cases when customers shouldn't be receiving replies. Having those two buttons (one for internal, other for open comments) can cause sometimes in sending notes by mistake.

      Suggested Solution

      There should be an option allowing users to disable/enable those buttons

      Work Around

      Disable the cr-share-request module under the JIRA Service Desk plugin in Manage add-ons.

        1. image-2018-02-27-17-21-03-533.png
          29 kB
          Nick Poulis
        2. image-2018-02-27-17-21-41-846.png
          29 kB
          Nick Poulis

            Assignee:
            Unassigned
            Reporter:
            Eduardo Masiero
            Votes:
            134 Vote for this issue
            Watchers:
            80 Start watching this issue

              Created:
              Updated: