Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4584

As an admin I want to be able to disable the invitation e-mails from Service Desk

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • None
    • 8
    • 12
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Admins would like to prevent the following customer invitation e-mails going out when adding customers to an organization in Service Desk:

      Hi,

      <User> has invited you to the <Service Desk Project> portal!
      Visit the portal to raise requests and get help.

      Suggested Solution

      Add the 'Service Desk invitation' notification to the Customer notifications that admins can edit/disable.

      Why this is important

      Some admins like to populate organizations ahead of time and don't necessarily want those e-mail notifications going out.

            [JSDSERVER-4584] As an admin I want to be able to disable the invitation e-mails from Service Desk

            Emma Baxter added a comment -

            It seems odd this message isn't customisable, is there a way to change the text that gets sent out? Ideally on a per service desk basis!

            Emma Baxter added a comment - It seems odd this message isn't customisable, is there a way to change the text that gets sent out? Ideally on a per service desk basis!

            Mel Leith added a comment -

            Would also add that where JIRA is connected to an Active Directory (or other LDAP) service, the link to reset passwords is moot and therefore should not be included (or made optional?)

            Mel Leith added a comment - Would also add that where JIRA is connected to an Active Directory (or other LDAP) service, the link to reset passwords is moot and therefore should not be included (or made optional?)

            Yovo Stefanov added a comment -

            I have the same issue - reported it to JIRA 3 times with no reply- really need the ability to disable automated invitations to join the portal to our customers since we mostly manage Service Desk via e-mail- very frustrating.  Pursing smtp outgoing rule but would like it if JIRA enables this within the application (JIRA Service Desk cloud for us)

            Yovo Stefanov added a comment - I have the same issue - reported it to JIRA 3 times with no reply- really need the ability to disable automated invitations to join the portal to our customers since we mostly manage Service Desk via e-mail- very frustrating.  Pursing smtp outgoing rule but would like it if JIRA enables this within the application (JIRA Service Desk cloud for us)

              Unassigned Unassigned
              hbui Houston B.
              Votes:
              46 Vote for this issue
              Watchers:
              26 Start watching this issue

                Created:
                Updated: