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Suggestion
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Resolution: Low Engagement
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Summary
When removing the 'Project Role (Service Desk Team)' role from the 'Service Desk Agent' project permission, JIRA Service Desk indicates there is an issue with the Permission scheme.
Environment
JIRA Service Desk 3.2.6.
Steps to Reproduce
- Create a Service Desk project or open an existing Service Desk project.
- Remove the 'Project Role (Service Desk Team)' project role from the 'Service Desk Agent' permission.
- Load the Service Desk project.
Expected Results
Users should be able to access the Service Desk without issue.
Actual Results
A modal popup is displayed indicating there is an issue with the Service Desk projects Permission Scheme and offers to resolve the issue.
Notes
The following popup can be seen:
Workaround
The current workaround is to leave this group within the project role.
- relates to
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JSDSERVER-4251 As a Service Desk Administrator, I want to be able to remove the Delete Issues permission from the Service Desk Customer Portal Access role.
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- Closed
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- Closed