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  1. Jira Service Management Data Center
  2. JSDSERVER-4582

The ability to remove 'Project Role (Service Desk Team)' from 'Service Desk Agent' project permission

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      When removing the 'Project Role (Service Desk Team)' role from the 'Service Desk Agent' project permission, JIRA Service Desk indicates there is an issue with the Permission scheme.

      Environment

      JIRA Service Desk 3.2.6.

      Steps to Reproduce

      1. Create a Service Desk project or open an existing Service Desk project.
      2. Remove the 'Project Role (Service Desk Team)' project role from the 'Service Desk Agent' permission.
      3. Load the Service Desk project.

      Expected Results

      Users should be able to access the Service Desk without issue.

      Actual Results

      A modal popup is displayed indicating there is an issue with the Service Desk projects Permission Scheme and offers to resolve the issue.

      Notes

      The following popup can be seen:

      Workaround

      The current workaround is to leave this group within the project role.

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          Form Name

            [JSDSERVER-4582] The ability to remove 'Project Role (Service Desk Team)' from 'Service Desk Agent' project permission

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012427 ] New: JAC Suggestion Workflow 3 [ 3650259 ]
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665282 ] New: JAC Suggestion Workflow [ 3012427 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325464 ] New: Confluence Workflow - Public Facing v4 [ 2665282 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            SET Analytics Bot made changes -
            UIS New: 1
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053371 ] New: JSD Suggestion Workflow - TEMP [ 2325464 ]

              Unassigned Unassigned
              mmuthusamy Moga
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                Created:
                Updated:
                Resolved: