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  1. Jira Service Management Data Center
  2. JSDSERVER-4532

Provide a field displaying users that have approved, declined or still a pending action for a request requiring approval

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian status update as of 30th October 2017

      Hello all,

      Thanks for all your comments. We would love to hear from you on what you’d expect from this feature improvement. Understanding this helps us craft the right thing, that fits your needs.

      If you would like to help out, please take 2 minutes to answer these questions - https://jsd-explorations.typeform.com/to/XlzAoY

      Cheers,

      — JIRA Service Desk Team

       

      Problem Definition

      The current jql variables allow searching approvals and approvers as described in this document.
      JIRA however does not store the values of which users that have approved or declined a request.
      The pending and pendingBy("") option only allows for issues to be displayed that still require approval, or still require approval by a defined set of users, though it is not possible to display the users themself as a function of the issues.
      Doing so would allow for reporting on this field to be put in place, as well as extend the possibilities within the issue navigator to see the actual approval status of a request

      Suggested Solution

      Store approvers, decliners and pending approvers in a searchable field.

          Form Name

            [JSDSERVER-4532] Provide a field displaying users that have approved, declined or still a pending action for a request requiring approval

            Nick Coates added a comment -

            As a Change Manager it is vital to see the approval statuses for any changes that are currently in approval flight, particularly changes that have been declined. Having a JQL variable that displays all outstanding approvals, approved and declined users would dramatically aid the speed of how changes can go through the change advisory board. Our current ITSM/IT Service Desk tools provide this mechanism.

            Nick Coates
            JIRA.cloud Tools Lead, Symantec

            Nick Coates added a comment - As a Change Manager it is vital to see the approval statuses for any changes that are currently in approval flight, particularly changes that have been declined. Having a JQL variable that displays all outstanding approvals, approved and declined users would dramatically aid the speed of how changes can go through the change advisory board. Our current ITSM/IT Service Desk tools provide this mechanism. Nick Coates JIRA.cloud Tools Lead, Symantec

              Unassigned Unassigned
              mnassette MJ (Inactive)
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                Created:
                Updated: