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  1. Jira Service Management Data Center
  2. JSDSERVER-4501

Add custom email template for internal team alerts(for agents) in Service Desk cloud.

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Email - Outgoing
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    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As per https://jira.atlassian.com/browse/JSD-218 custom notifications is possible for customer notifications. While this is great, it doesn't serve us. We use JIRA service desk internally and is not exposed to outside customers. 

      • Add the custom notifications for agents/admins
      • Allow Custom fields to be used as message variables in the template

          Form Name

            [JSDSERVER-4501] Add custom email template for internal team alerts(for agents) in Service Desk cloud.

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011093 ] New: JAC Suggestion Workflow 3 [ 3648506 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664039 ] New: JAC Suggestion Workflow [ 3011093 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323155 ] New: Confluence Workflow - Public Facing v4 [ 2664039 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051912 ] New: JSD Suggestion Workflow - TEMP [ 2323155 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047287 ] New: JSD Suggestion Workflow [ 2051912 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1622761 ] New: JSD Suggestion Workflow - TEMP [ 2047287 ]
            jonah (Inactive) made changes -
            Description Original: As per https://jira.atlassian.com/browse/JSD-218 custom notifications is possible for customer notifications. While this is great, it doesn't serve us. We use JIRA service desk internally and is not exposed to outside customers. 
             * Add the custom notifications for agents/admins
             * Allow Custom fields to be used as message variables in the template             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4501].
              {panel}

            As per https://jira.atlassian.com/browse/JSD-218 custom notifications is possible for customer notifications. While this is great, it doesn't serve us. We use JIRA service desk internally and is not exposed to outside customers. 
             * Add the custom notifications for agents/admins
             * Allow Custom fields to be used as message variables in the template

              Unassigned Unassigned
              66905008e2cc Ambika
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              3 Vote for this issue
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                Created:
                Updated:
                Resolved: