Add custom email template for internal team alerts(for agents) in Service Desk cloud.

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    • Type: Suggestion
    • Resolution: Low Engagement
    • None
    • Component/s: Email - Outgoing
    • None
    • 1

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As per https://jira.atlassian.com/browse/JSD-218 custom notifications is possible for customer notifications. While this is great, it doesn't serve us. We use JIRA service desk internally and is not exposed to outside customers. 

      • Add the custom notifications for agents/admins
      • Allow Custom fields to be used as message variables in the template

            Assignee:
            Unassigned
            Reporter:
            Ambika
            Votes:
            3 Vote for this issue
            Watchers:
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              Created:
              Updated:
              Resolved: