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  1. Jira Service Management Data Center
  2. JSDSERVER-4491

Fill out hostname of customer when he is creating an issue

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    • Suggestion
    • Resolution: Low Engagement
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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Our current ticketing system can automtatically fill out the hostname (PC-Client Name) field of the ticket when a customer creates a new ticket. Is there a way for JIRA Service Desk to get that information?

      It is needed by our client support team so they know what client is affected by whatever problem is reported by the customer and letting the customer fill out the hostname manually is not that reliable.

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          Suggestion - JSDCLOUD-4491 Fill out hostname of customer when he is creating an issue

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              Unassigned Unassigned
              18e95264fd9d Jonathan
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