Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-4491

Fill out hostname of customer when he is creating an issue

    XMLWordPrintable

Details

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Our current ticketing system can automtatically fill out the hostname (PC-Client Name) field of the ticket when a customer creates a new ticket. Is there a way for JIRA Service Desk to get that information?

      It is needed by our client support team so they know what client is affected by whatever problem is reported by the customer and letting the customer fill out the hostname manually is not that reliable.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-4491 Fill out hostname of customer when he is creating an issue

          • Closed

          Activity

            People

              Unassigned Unassigned
              18e95264fd9d Jonathan
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: