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  1. Jira Service Management Data Center
  2. JSDSERVER-448

Service Desk always sends notification to the reporter, ignoring the notification scheme

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      For a project which is associated with ServiceDesk, if a user creates a Service Desk Request (through the Customer Portal), then the Create Issue notification is sent by mail to the Reporter even if there are no users marked to be notified on that event in the Notification Scheme.

            [JSDSERVER-448] Service Desk always sends notification to the reporter, ignoring the notification scheme

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304185 ] New: JAC Bug Workflow v3 [ 3124984 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058155 ] New: JSD Bug Workflow v5 - TEMP [ 2304185 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055689 ] New: JSD Bug Workflow v5 [ 2058155 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955893 ] New: JSD Bug Workflow v5 - TEMP [ 2055689 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615481 ] New: JSD Bug Workflow v5 [ 1955893 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602402 ] New: JSD Bug Workflow v4 [ 1615481 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398472 ] New: JSD Bug Workflow v2 [ 1602402 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 641205 ] New: JSD Bug Workflow [ 1398472 ]
            adrian-hass_tamedia made changes -
            Link New: This issue was cloned as JSD-1510 [ JSD-1510 ]

              Unassigned Unassigned
              jraupp Jose Raupp (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: