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  1. Jira Service Management Data Center
  2. JSDSERVER-4489

Redirect a Moved Request to its JIRA URL if Portal URL is Not Available and Anonymous View is Enabled

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      There're chances that an SD request is moved to a non-SD project e.g. from SD-1 to NSD-2. In this case, when accessing SD-1 via its Portal URL it says the request has been moved to a project which you have no access. This is because there's no Portal URL for NSD-2 to be redirected to.

      Suggestion

      Theoretically this is a correct message. However, if NSD is open to Anonymous access, then it would be better if JIRA or SD could detect this and redirect SD-1 to the JIRA URL of NSD-2, which will be accessible by any Anonymous user.

      Note

      When it comes to Anonymous, this should be tracked closely with JSD-4467.

            [JSDSERVER-4489] Redirect a Moved Request to its JIRA URL if Portal URL is Not Available and Anonymous View is Enabled

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012177 ] New: JAC Suggestion Workflow 3 [ 3649630 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2666011 ] New: JAC Suggestion Workflow [ 3012177 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324472 ] New: Confluence Workflow - Public Facing v4 [ 2666011 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053547 ] New: JSD Suggestion Workflow - TEMP [ 2324472 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048683 ] New: JSD Suggestion Workflow [ 2053547 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1621995 ] New: JSD Suggestion Workflow - TEMP [ 2048683 ]
            Nur Asnida Hassan (Inactive) made changes -
            Link New: This issue is incorporated by JSDCLOUD-5362 [ JSDCLOUD-5362 ]

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
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              1 Vote for this issue
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                Created:
                Updated:
                Resolved: