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  1. Jira Service Management Data Center
  2. JSDSERVER-4479

Be able to track outgoing emails that fail to be delivered

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      We don't have the option to track when an outgoing email sent from JIRA failed to arrive to the recipient.

      Suggested Solution

      To have a feature in JIRA Service Desk that allows to track which outgoing emails sent by the system were not delivered and the error that the SMTP server received

      Workaround

      Currently if you open a ticket with Support, they are able to track if an email did not arrive to the recipient.

              Unassigned Unassigned
              malonso@atlassian.com Miguel Alonso
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                Created:
                Updated:
                Resolved: