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  1. Jira Service Management Data Center
  2. JSDSERVER-4479

Be able to track outgoing emails that fail to be delivered

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      We don't have the option to track when an outgoing email sent from JIRA failed to arrive to the recipient.

      Suggested Solution

      To have a feature in JIRA Service Desk that allows to track which outgoing emails sent by the system were not delivered and the error that the SMTP server received

      Workaround

      Currently if you open a ticket with Support, they are able to track if an email did not arrive to the recipient.

          Form Name

            [JSDSERVER-4479] Be able to track outgoing emails that fail to be delivered

            Charlie Marriott added a comment -
            Atlassian Update – 1 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Nidhi Sharma added a comment -

            Where does this suggestion stand in road map of Atlassian? Any expected fix version for this?

            Nidhi Sharma added a comment - Where does this suggestion stand in road map of Atlassian? Any expected fix version for this?

              Unassigned Unassigned
              malonso@atlassian.com Miguel Alonso
              Votes:
              2 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: