This feature would be extremely useful. Some organizations require their users to share the ticket with their organization, workarounds are not sustainable for a long time.

Still gathering interest since 2016.  Nice to see.

We have users that are part of multiple Organizations, and we need to ensure an organization is selected, so that any issues raised can be automatically routed to the correct team, based of service data in Insight.

If the user belongs to multiple Organizations, then Private Request is the default, which then requires our JSD agents to manually update the issue.

Talking about SLAs - big reason we got service desk in the first place. SLAs vary from client to client so the organization value need to be set to ensure it all gets tracked properly. 

I have almost the same use case. 

SLAs are a key component of service management and those cannot be established and maintained if the initial submission cannot be routed as the business requires.  We need to ensure proper triage with our internal teams to ensure a seamless customer experience. 

We use the organization field to route the appropriate client service manager. If the customer clicks private request, no routing occurs and our process breaks down. 

This is important for us to distinguish between several company's locations.

this has been requested by our customers, could you please provide an ETA? Alternatively would it be possible for service desk agents to manually update the tickets and share it with the customer's organization?