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  1. Jira Service Management Data Center
  2. JSDSERVER-4466

Custom Message on Alert User Action

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Email - Outgoing
    • 2
    • 4
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When Alert User action is used, an email will be sent as follow

      Subject: <user> mentioned you on <issue key>
      Content: This issue requires your attention. <list of username>

      Suggested Resolution

      Ability to customise own content and subject.

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            [JSDSERVER-4466] Custom Message on Alert User Action

            Marc Dacanay made changes -
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              Unassigned Unassigned
              cteh Ting
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                Created:
                Updated: