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  1. Jira Service Management Data Center
  2. JSDSERVER-4448

Ability to Add more Columns / custom fields to custom report drill-down table

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      Currently the custom report displays fixed columns with limited information. (key, request summary, reporter, assignee, request type and status)

      Suggestion

      It should be possible to customize the report with more columns e.g. component, insight custom field (CMDB / service category), date, etc.

            [JSDSERVER-4448] Ability to Add more Columns / custom fields to custom report drill-down table

            Jesse Rapczak added a comment -

            Please add this feature!! So surprised it is missing. 

            Jesse Rapczak added a comment - Please add this feature!! So surprised it is missing. 

            john.clark@lva.virginia.gov added a comment -

            We also require this. We moved to JSM last year from another ticketing system, and were very surprised to find this missing from the reporting.

            john.clark@lva.virginia.gov added a comment - We also require this. We moved to JSM last year from another ticketing system, and were very surprised to find this missing from the reporting.

            Nick Green added a comment -

            Our company requires this as well.

            Thanks,
            Nick

            Nick Green added a comment - Our company requires this as well. Thanks, Nick

            Rebecca R. Tate added a comment -

            I've also had this request from VP of Infrastructure, specifically around metrics for SLAs.  It's actually becoming a go/no go type of decision since we need this for basic SLA metrics and reporting.

            Rebecca R. Tate added a comment - I've also had this request from VP of Infrastructure, specifically around metrics for SLAs.  It's actually becoming a go/no go type of decision since we need this for basic SLA metrics and reporting.

            Saurabh Sahni added a comment -

            We need this functionality as well. This is important for reviewing the report data from the single view. Currently, because of this missing functionality, we need to open each ticket individually to view the desired columns. Please let us know the plan by when this will be available. 

            Saurabh Sahni added a comment - We need this functionality as well. This is important for reviewing the report data from the single view. Currently, because of this missing functionality, we need to open each ticket individually to view the desired columns. Please let us know the plan by when this will be available. 

            Felipe de Souza added a comment - - edited

            We need this too! The request is the same for my company, the directors want to see more information in this report! (Jira Cloud)

            Felipe de Souza added a comment - - edited We need this too! The request is the same for my company, the directors want to see more information in this report! (Jira Cloud)

            Oksana Andreis added a comment - - edited

            The reports have great metrics for SLAs (like average response time, elapsed time) , but due to limitations in terms of custom fields are practically not usable.

            We would like to have more flexibility with the reports especially the possibility to add custom fields.

            Oksana Andreis added a comment - - edited The reports have great metrics for SLAs (like average response time, elapsed time) , but due to limitations in terms of custom fields are practically not usable. We would like to have more flexibility with the reports especially the possibility to add custom fields.

              Unassigned Unassigned
              4e81381d415c Tim Eddelbüttel
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                Created:
                Updated: