Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4417

Add email domain to Customer Organisation

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • None
    • 20
    • 16
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      I am finding it difficult to manage the customer organisations in JSD. Customers email through and get added to the customer list but we have to manually add them to an organisation. It would be ideal to have a rule in the organisation that can be turned off or on that includes a domain extension. If a customer emails through with the specified domain extension they are auto added to the organisation.

      AC:

      • Set a domain extension on the Organization
      • System reviews the emails sent through for a new customer and if the domain extension is matched to an organisation it adds the customer to that organisation

            [JSDSERVER-4417] Add email domain to Customer Organisation

            No work has yet been logged on this issue.

              Unassigned Unassigned
              b7e970de282c Gavin McMillan
              Votes:
              242 Vote for this issue
              Watchers:
              104 Start watching this issue

                Created:
                Updated: