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  1. Jira Service Management Data Center
  2. JSDSERVER-4351

Mentioned issue links do not refer to user permissions for customer portal access vs. agent access

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      See comment in JSD-1597 (https://jira.atlassian.com/browse/JSD-1597?focusedCommentId=775849&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-775849)... 

      If a user has any JIRA access (e.g. part of the jira-users group), issue links in request comments will always link to the underlying JIRA issue. However, this is not desirable because the customer may have JIRA access only to other projects and not the one being linked to.

      This request is to enhance the auto-link capability to check if the user only has customer portal access. If so, then they should be linked to the customer portal request view instead of the JIRA issue view.

            [JSDSERVER-4351] Mentioned issue links do not refer to user permissions for customer portal access vs. agent access

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012025 ] New: JAC Suggestion Workflow 3 [ 3646091 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665736 ] New: JAC Suggestion Workflow [ 3012025 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323942 ] New: Confluence Workflow - Public Facing v4 [ 2665736 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Andy Nguyen (Inactive) made changes -
            Link New: This issue incorporates JSDSERVER-3426 [ JSDSERVER-3426 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052537 ] New: JSD Suggestion Workflow - TEMP [ 2323942 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047889 ] New: JSD Suggestion Workflow [ 2052537 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1608873 ] New: JSD Suggestion Workflow - TEMP [ 2047889 ]
            jonah (Inactive) made changes -
            Description Original: See comment in JSD-1597 (https://jira.atlassian.com/browse/JSD-1597?focusedCommentId=775849&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-775849)... 

            If a user has any JIRA access (e.g. part of the jira-users group), issue links in request comments will always link to the underlying JIRA issue. However, this is not desirable because the customer may have JIRA access only to other projects and not the one being linked to.

            This request is to enhance the auto-link capability to check if the user only has customer portal access. If so, then they should be linked to the customer portal request view instead of the JIRA issue view.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4351].
              {panel}

            See comment in JSD-1597 (https://jira.atlassian.com/browse/JSD-1597?focusedCommentId=775849&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-775849)... 

            If a user has any JIRA access (e.g. part of the jira-users group), issue links in request comments will always link to the underlying JIRA issue. However, this is not desirable because the customer may have JIRA access only to other projects and not the one being linked to.

            This request is to enhance the auto-link capability to check if the user only has customer portal access. If so, then they should be linked to the customer portal request view instead of the JIRA issue view.

              Unassigned Unassigned
              f5aa264e6bd1 Tony Arous
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                Created:
                Updated:
                Resolved: