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  1. Jira Service Management Cloud
  2. JSDCLOUD-4351

Mentioned issue links do not refer to user permissions for customer portal access vs. agent access

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      See comment in JSD-1597 (https://jira.atlassian.com/browse/JSD-1597?focusedCommentId=775849&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-775849)... 

      If a user has any JIRA access (e.g. part of the jira-users group), issue links in request comments will always link to the underlying JIRA issue. However, this is not desirable because the customer may have JIRA access only to other projects and not the one being linked to.

      This request is to enhance the auto-link capability to check if the user only has customer portal access. If so, then they should be linked to the customer portal request view instead of the JIRA issue view.

              d0d1ba410583 Sushant Koshy
              f5aa264e6bd1 Tony Arous
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