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  1. Jira Service Management Data Center
  2. JSDSERVER-4351

Mentioned issue links do not refer to user permissions for customer portal access vs. agent access

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Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      See comment in JSD-1597 (https://jira.atlassian.com/browse/JSD-1597?focusedCommentId=775849&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-775849)... 

      If a user has any JIRA access (e.g. part of the jira-users group), issue links in request comments will always link to the underlying JIRA issue. However, this is not desirable because the customer may have JIRA access only to other projects and not the one being linked to.

      This request is to enhance the auto-link capability to check if the user only has customer portal access. If so, then they should be linked to the customer portal request view instead of the JIRA issue view.

      Attachments

        Issue Links

          incorporates

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3426 Agents and customers experience problems when sharing links

          • Low - Low priority issues
          • Gathering Impact
          relates to

          Suggestion - JSDCLOUD-4351 Mentioned issue links do not refer to user permissions for customer portal access vs. agent access

          • Closed

          Activity

            People

              Unassigned Unassigned
              f5aa264e6bd1 Tony Arous
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              Dates

                Created:
                Updated:
                Resolved:

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