Add comment automation rule is not working correctly

XMLWordPrintable

    • Severity 3 - Minor

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      When setting a "Add comment" automation rule for when a linked issue is transitioned, the comment added to the issue is populated with the old status of the issue.

      Steps to Reproduce

      1. Create an issue on a Service Desk project.
      2. Click on "Create a linked issue" to create a second issue.
      3. Make sure "Update when a linked issue changes" automation is enabled
      4. Transition the issue created in step 2 to "RESOLVED"
      5. Transition the issue created in step 2 to "OPEN"
      6. This will generate the following comments in the original ServiceDesk ticket: " (...) has been changed to a status of Resolved"

      Expected Results

      A " (...) has been changed to a status of OPEN" is generated

      Actual Results

      A " (...) has been changed to a status of RESOLVED" is generated

      Workaround

      Currently, there's no available workaround for that.

            Assignee:
            Dominik Franke
            Reporter:
            Rodrigo Rosa
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated:
              Resolved: