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  1. Jira Service Management Data Center
  2. JSDSERVER-4344

Add comment automation rule is not working correctly

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      When setting a "Add comment" automation rule for when a linked issue is transitioned, the comment added to the issue is populated with the old status of the issue.

      Steps to Reproduce

      1. Create an issue on a Service Desk project.
      2. Click on "Create a linked issue" to create a second issue.
      3. Make sure "Update when a linked issue changes" automation is enabled
      4. Transition the issue created in step 2 to "RESOLVED"
      5. Transition the issue created in step 2 to "OPEN"
      6. This will generate the following comments in the original ServiceDesk ticket: " (...) has been changed to a status of Resolved"

      Expected Results

      A " (...) has been changed to a status of OPEN" is generated

      Actual Results

      A " (...) has been changed to a status of RESOLVED" is generated

      Workaround

      Currently, there's no available workaround for that.

          Form Name

            [JSDSERVER-4344] Add comment automation rule is not working correctly

            Dominik Franke added a comment -

            This Bug was fixed with https://jira.atlassian.com/browse/JSD-4357

            Dominik Franke added a comment - This Bug was fixed with https://jira.atlassian.com/browse/JSD-4357

              dfranke@atlassian.com Dominik Franke
              rrosa@atlassian.com Rodrigo Rosa
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: