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  1. Jira Service Management Data Center
  2. JSDSERVER-4339

"Requests" count on the top right of the Customer Portal is incorrect

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      The Request count on the top right of the Customer Portal doesn't take into account Security Levels. This means it will show more issues than the customer can actually access and see from the page itself

      Steps to Reproduce

      1. Create a security level where the reporter doesn't have access to the ticket
      2. Have a customer create 2 requests
      3. Apply the security level to 1 of the requests
        • Applying this means the customer isn't able to view his/her own request
      4. As the customer, view the customer portal and check the Request count on the top right
      5. Also click on it to view all the request created by this customer

      Expected Results

      1. There is only 1 request which can be seen in the page by the customer
      2. The count on the top right shows 1

      Actual Results

      1. There is only 1 request which can be seen in the page by the customer
      2. The count on the top right still shows 2

      Notes

      1. Tested with 7.1.8 and 7.2.1

      Workaround

      No known workaround

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            [JSDSERVER-4339] "Requests" count on the top right of the Customer Portal is incorrect

            SET Analytics Bot made changes -
            Support reference count Original: 5 New: 6
            Marc Dacanay made changes -
            Labels Original: affects-cloud affects-server cqt ltsr ril New: affects-cloud affects-server cqt ril
            SET Analytics Bot made changes -
            UIS Original: 4 New: 2
            Marc Dacanay made changes -
            Labels Original: affects-cloud affects-server cqt ltsr New: affects-cloud affects-server cqt ltsr ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 954960 ]
            Marc Dacanay made changes -
            Labels Original: affects-cloud affects-server cqt New: affects-cloud affects-server cqt ltsr
            SET Analytics Bot made changes -
            UIS Original: 2 New: 4
            Thiago Masutti made changes -
            Link New: This issue is duplicated by JRASERVER-76927 [ JRASERVER-76927 ]
            Thiago Masutti made changes -
            Affects Version/s New: 4.20.0 [ 96191 ]
            Affects Version/s New: 4.22.0 [ 98292 ]
            Affects Version/s New: 5.0.0 [ 99898 ]
            Affects Version/s New: 5.12.0 [ 105722 ]
            Affects Version/s New: 5.4.17 [ 106910 ]
            Affects Version/s New: 5.17.0 [ 107827 ]
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 5

              Unassigned Unassigned
              ywoo Yit Wei
              Affected customers:
              6 This affects my team
              Watchers:
              13 Start watching this issue

                Created:
                Updated: