Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4334

CSV export contains unreadable Satisfaction data


      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to reproduce

      1. Enable Satisfaction for an SD project and Resolve a Request for a Survey to be sent to Reporter
      2. Rate the Survey with a Five-star
      3. Go to Issue Navigator and search for Satisfaction = 5
      4. Edit Columns and display Satisfaction (List view only)
      5. Export the result to CSV (Current fields)

      Expected behavior

      The Satisfaction field in the CSV file contains a readable value of 5

      Actual behavior

      The field contains an unreadable value e.g.:



      In SD 3.1 with Excel export (CSV is available in SD 3.2), the field is reported not to contain any value in the Excel file

            kkanojia Kunal Kanojia
            vdung Andy Nguyen (Inactive)
            83 Vote for this issue
            46 Start watching this issue