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  1. Jira Service Management Data Center
  2. JSDSERVER-4334

CSV export contains unreadable Satisfaction data

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to reproduce

      1. Enable Satisfaction for an SD project and Resolve a Request for a Survey to be sent to Reporter
      2. Rate the Survey with a Five-star
      3. Go to Issue Navigator and search for Satisfaction = 5
      4. Edit Columns and display Satisfaction (List view only)
      5. Export the result to CSV (Current fields)

      Expected behavior

      The Satisfaction field in the CSV file contains a readable value of 5

      Actual behavior

      The field contains an unreadable value e.g.:

      com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24

      Note

      In SD 3.1 with Excel export (CSV is available in SD 3.2), the field is reported not to contain any value in the Excel file

          Form Name

            [JSDSERVER-4334] CSV export contains unreadable Satisfaction data

            Edson Araujo made changes -
            Remote Link Original: This issue links to "JSDS-3189 (Bulldog)" [ 399432 ] New: This issue links to "JSMDC-3189 (JIRA Server (Bulldog))" [ 399432 ]
            Deepak Kumar made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 720249 ]
            Alex Cooksey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 556412 ]
            set-jac-bot made changes -
            Fixed in Long Term Support Release/s New: [Download 4.5|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Kunal Kanojia made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Kunal Kanojia made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Kunal Kanojia made changes -
            Status Original: Gathering Impact [ 12072 ] New: In Progress [ 3 ]
            Kunal Kanojia made changes -
            Fix Version/s New: 4.5.0 [ 87497 ]
            Kunal Kanojia made changes -
            Assignee New: Kunal Kanojia [ kkanojia ]
            SET Analytics Bot made changes -
            UIS Original: 12 New: 13

              kkanojia Kunal Kanojia
              vdung Andy Nguyen (Inactive)
              Affected customers:
              83 This affects my team
              Watchers:
              46 Start watching this issue

                Created:
                Updated:
                Resolved: