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  1. Jira Service Management Cloud
  2. JSDCLOUD-4334

CSV export contains unreadable Satisfaction data

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Steps to reproduce

      1. Enable Satisfaction for an SD project and Resolve a Request for a Survey to be sent to Reporter
      2. Rate the Survey with a Five-star
      3. Go to Issue Navigator and search for Satisfaction = 5
      4. Edit Columns and display Satisfaction (List view only)
      5. Export the result to CSV (Current fields)

      Expected behavior

      The Satisfaction field in the CSV file contains a readable value of 5

      Actual behavior

      The field contains an unreadable value e.g.:

      com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24

      Note

      In SD 3.1 with Excel export (CSV is available in SD 3.2), the field is reported not to contain any value in the Excel file

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-4334

            CSV export contains unreadable Satisfaction data

            XMLWordPrintable

                NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

                Steps to reproduce

                1. Enable Satisfaction for an SD project and Resolve a Request for a Survey to be sent to Reporter
                2. Rate the Survey with a Five-star
                3. Go to Issue Navigator and search for Satisfaction = 5
                4. Edit Columns and display Satisfaction (List view only)
                5. Export the result to CSV (Current fields)

                Expected behavior

                The Satisfaction field in the CSV file contains a readable value of 5

                Actual behavior

                The field contains an unreadable value e.g.:

                com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24

                Note

                In SD 3.1 with Excel export (CSV is available in SD 3.2), the field is reported not to contain any value in the Excel file

                        Unassigned Unassigned
                        vdung Andy Nguyen (Inactive)
                        Votes:
                        10 Vote for this issue
                        Watchers:
                        12 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            vdung Andy Nguyen (Inactive)
                            Affected customers:
                            10 This affects my team
                            Watchers:
                            12 Start watching this issue

                              Created:
                              Updated:
                              Resolved: