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Bug
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Resolution: Done
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Low
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Severity 3 - Minor
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1
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NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.
Steps to reproduce
- Enable Satisfaction for an SD project and Resolve a Request for a Survey to be sent to Reporter
- Rate the Survey with a Five-star
- Go to Issue Navigator and search for Satisfaction = 5
- Edit Columns and display Satisfaction (List view only)
- Export the result to CSV (Current fields)
Expected behavior
The Satisfaction field in the CSV file contains a readable value of 5
Actual behavior
The field contains an unreadable value e.g.:
com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24
Note
In SD 3.1 with Excel export (CSV is available in SD 3.2), the field is reported not to contain any value in the Excel file
- is related to
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- Closed
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- caused by
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DESK-5093 Loading...
[JSDCLOUD-4334] CSV export contains unreadable Satisfaction data
As a workaround we have identified the strings for each satisfaction value and until a firm solution exists from Atlassian we will make some logic to go around the issue.
1 = com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d29c0 2 = com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d2f19 3 = com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3472 4 = com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d39cb 5 = com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24
The same result will be returned when trying to get the issue details using REST API.
{
"expand": "renderedFields,names,schema,operations,editmeta,changelog,versionedRepresentations",
"id": "10006",
"self": "http://localhost:8722/rest/api/2/issue/10006",
"key": "BSD-3",
"fields": {
"issuetype": {
"self": "http://localhost:8722/rest/api/2/issuetype/10005",
"id": "10005",
"description": "For general IT problems and questions. Created by JIRA Service Desk.",
"iconUrl": "http://localhost:8722/servicedesk/issue-type-icons?icon=it-help",
"name": "IT Help",
"subtask": false
},
"components": [],
"timespent": null,
"timeoriginalestimate": null,
"description": "Testing",
"project": {
"self": "http://localhost:8722/rest/api/2/project/10001",
"id": "10001",
"key": "BSD",
"name": "Basic Service Desk",
...
}
},
"customfield_10010": "com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24",
"fixVersions": [],
"customfield_10010": "com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24",
Was this fixed by Atlassian or did it get fixed by itself? On server side the issue still exists at least on version 3.5.0