NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Steps to reproduce

      1. Enable Satisfaction for an SD project and Resolve a Request for a Survey to be sent to Reporter
      2. Rate the Survey with a Five-star
      3. Go to Issue Navigator and search for Satisfaction = 5
      4. Edit Columns and display Satisfaction (List view only)
      5. Export the result to CSV (Current fields)

      Expected behavior

      The Satisfaction field in the CSV file contains a readable value of 5

      Actual behavior

      The field contains an unreadable value e.g.:

      com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24

      Note

      In SD 3.1 with Excel export (CSV is available in SD 3.2), the field is reported not to contain any value in the Excel file

            [JSDCLOUD-4334] CSV export contains unreadable Satisfaction data

            Was this fixed by Atlassian or did it get fixed by itself? On server side the issue still exists at least on version 3.5.0

            Sami Purho added a comment - Was this fixed by Atlassian or did it get fixed by itself? On server side the issue still exists at least on version 3.5.0

            Guido added a comment -

            This issue has now been fixed in JIRA Service Desk Cloud.

            Guido added a comment - This issue has now been fixed in JIRA Service Desk Cloud.

            As a workaround we have identified the strings for each satisfaction value and until a firm solution exists from Atlassian we will make some logic to go around the issue.

            1 = com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d29c0
            
            2 = com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d2f19
            
            3 = com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3472
            
            4 = com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d39cb
            
            5 = com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24
            

            Niklas Forsberg added a comment - As a workaround we have identified the strings for each satisfaction value and until a firm solution exists from Atlassian we will make some logic to go around the issue. 1 = com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d29c0 2 = com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d2f19 3 = com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3472 4 = com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d39cb 5 = com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24

            Julian (Inactive) added a comment - - edited

            The same result will be returned when trying to get the issue details using REST API.

            {
              "expand": "renderedFields,names,schema,operations,editmeta,changelog,versionedRepresentations",
              "id": "10006",
              "self": "http://localhost:8722/rest/api/2/issue/10006",
              "key": "BSD-3",
              "fields": {
                "issuetype": {
                  "self": "http://localhost:8722/rest/api/2/issuetype/10005",
                  "id": "10005",
                  "description": "For general IT problems and questions. Created by JIRA Service Desk.",
                  "iconUrl": "http://localhost:8722/servicedesk/issue-type-icons?icon=it-help",
                  "name": "IT Help",
                  "subtask": false
                },
                "components": [],
                "timespent": null,
                "timeoriginalestimate": null,
                "description": "Testing",
                "project": {
                  "self": "http://localhost:8722/rest/api/2/project/10001",
                  "id": "10001",
                  "key": "BSD",
                  "name": "Basic Service Desk",
                  ...
                  }
                },
                "customfield_10010": "com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24",
                "fixVersions": [],
            
                "customfield_10010": "com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24",
            

            Julian (Inactive) added a comment - - edited The same result will be returned when trying to get the issue details using REST API. { "expand" : "renderedFields,names,schema,operations,editmeta,changelog,versionedRepresentations" , "id" : "10006" , "self" : "http: //localhost:8722/ rest /api/2/issue/10006" , "key" : "BSD-3" , "fields" : { "issuetype" : { "self" : "http: //localhost:8722/ rest /api/2/issuetype/10005" , "id" : "10005" , "description" : "For general IT problems and questions. Created by JIRA Service Desk." , "iconUrl" : "http: //localhost:8722/servicedesk/issue-type-icons?icon=it-help" , "name" : "IT Help" , "subtask" : false }, "components" : [], "timespent" : null , "timeoriginalestimate" : null , "description" : "Testing" , "project" : { "self" : "http: //localhost:8722/ rest /api/2/project/10001" , "id" : "10001" , "key" : "BSD" , "name" : "Basic Service Desk" , ... } }, "customfield_10010" : "com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24" , "fixVersions" : [], "customfield_10010" : "com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24" ,

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
              Affected customers:
              10 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: