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Suggestion
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Resolution: Unresolved
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
With the implementation of Jira 7.0 we are no longer able to add customer portals to existing projects, any project with a customer portal must be of the service desk project type.
This is a really big problem for us as most of our service desks are actually for business users to raise project risks and issues for governance, and setting the projects as the service desk type means the project navigation sidebar becomes useless for the people working in the project - we don't use queues or SLAs, our projects are mostly for development.
The few areas of our organisation that DO use JSD as a more traditional service desk actually do their work in Agile boards, as all our projects are a mix of development, enhancement and operational tasks, so even for these projects we want the project type to be "software" rather than "service desk" (none of our 500+ projects want the service desk project type).
Are there any plans to re-enable the ability to just have a customer portal for any project? The current implementation is unfortunately unworkable for us in the medium to long term.
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[JSDSERVER-4311] Allow creation of Customer Portal for Jira Software projects
We've found an alternate way to achieve this. Happy to connect to show how.
There is no reason to don't have that it is a very important functionality and get us struggling you don't have a portal for the clients to see their requests. it should be done!!!
This would be hyper valuable for our Product and Design teams to have this data feed directly into their Development projects.
Giving projects of all types the option for a portal would be an immense improvement on the normal creation process. We have many legacy projects that were created using Service Management solely because the portal is a better experience and they did not realize the cost and feature implications.
We would need this as well as we have customers in all business areas this feature will help us manage Ques more efficiently
We have a need for this as well. We're trying to divert all requests for work through Jira as tickets, but as it's configured now we have to transfer anything not handled by Service Desk to our Kanban Board project or set it up as a filter.
Yes this would be excellent to have. We have an internal only Jira Software instance but limited seat licensing. It would be super great if instead of purchasing separate super expensive JSD application, to build in the capability for Jira cusomer portal. Confluence allows for read only annonymous access to spaces which was nice to link on portal for knowledge base of common issues.
We are using Jira Software as a helpdesk ticketing system as well as Project Management and software development. A customer portal would be a ++
Thank you
Hi there, we have a need for this too. A place where stakeholders can raise feature requests that then can be integrated into our teams' Software projects. Right now we have an excel form that stakeholders have been using to raise requests. To get the request into our Software projects, we've had to copy paste, which is always prone to error, and it's extra work!
There should not be a restriction for type of project accessible from the portal. Our service desk portal is for internal customers that have access to different types of projects and because of this restriction we can not display one portal with all projects that are awailable to a user but need to have a different place for work management projects. A link to forms related to work management projects would be a good addition to the sd portal giving our internal customers the simplicity of having one place to access all Jira projects to create an issue/ticket/request.
I agree that this should be added. It's tedious to have to set up a service project that automatically creates tickets in the software project, only because we want to have a portal attached. This is clumsy and creates a ton of extra work for system owners.
This - so much - We want our customers to be able to comment on and see the issues created - like they can if they were users, but not allow them to edit issues and see certain info. A portal where they could have a customer profile would be awesome - Service desk does not at all fit our need.
It would be perfect to have this. We are now using clone tickets through a Service Desk project in order to have the tickets submitted via the portal and to end in a Software project.
Another bump. We are implementing ESM and this is so fundamental a need... where are you, Atlassian?!?! You are now making us double up our projects and find workarounds that are simply... stupid!
Please add this functionality. It would be very helpful for our organization.
This would be a fantastic idea, we're integrating a lot of business departments into Jira and it would be helpful if this existed.
Is there any way to have a customer portal other that with a service desk project?
76a9522025a0 We are on the path to migrate our Jira Service Desk projects to Jira Software type and would appreciate any guidance to achieve this particularly Customer portal feature in JSD.